Frequently Asked Questions

Yes. I ask that an adult be available at the start and end of every appointment. You don't need to stay outside with us, but I do need someone to hand your dog off to and from, and to be reachable by phone during the groom in case I need to reach you.

Porchlight is designed for exactly this situation. Because I work with one dog at a time in a private, enclosed van, your dog will never encounter another animal during their appointment. No waiting rooms, no shared spaces, no triggers. My training has prepared me to navigate dogs who are nervous, anxious, fearful and aggressive. The same is true for differently abled, shy, and senior dogs.

It depends on your dog's size, coat type, and temperament. Essentials Grooms typically run 60 minutes to 2 hours. Deep Care and Style Grooms run longer, usually 90 minutes to 3 hours. I always prioritize your dog's comfort over the clock, so I never rush.

The deposit secures your appointment and is fully applied to your final invoice — it's not an additional fee. You'll receive your final invoice electronically once the groom is complete.

That's exactly what the Meet & Greet is for. It's a complimentary 15-minute introduction where your dog can explore the van at their own pace before any grooming begins. Starting with a Meet & Greet is the best thing you can do for a first-time grooming experience. I start every groom with a conversation where you can share your preferences, concerns, and your dog’s health background with me. This ensures we all go into every groom prepared and confident.

I work with most breeds and coat types, with a few practical limitations worth knowing upfront.

Porchlight is not able to accommodate dogs over 100 lbs. My van simply isn't conducive for XL grooms. For dogs between 76–100 lbs, please share what you know about their temperament. A highly reactive dog can be tough to manage in my mobile salon. A one-on-one environment works beautifully for calm large dogs. It may not be the right fit for dogs in that size range who are anxious, nervous, or fearful.

If you're unsure whether Porchlight is the right fit for your dog, reach out before booking. I'd rather have that conversation early than have either of us surprised at the appointment.

For all other breeds and sizes, the booking site will walk you through selecting your dog's coat type so I can prepare appropriately.

I ask for at least 48 hours notice for cancellations or reschedules. Late cancellations may result in forfeiture of your deposit. I also understand that life happens, and will always work to accommodate you. If something comes up, just communicate with me as early as possible and we'll work it out.

I do not. Porchlight is focused exclusively on dogs.